我在2010年3月买了一个带炉子和空调的系统。第一年,我不得不更换一个漏水的冷却盘管。这支股票下跌了两周。我不得不找一个维修工来修理它,因为卖给我这个装置并安装它的公司已经停业了。第二年,空调装置上的同一个传感器又坏了。这台机器坏了两个多星期。今年空调又坏了。我打电话给之前在该设备上工作的服务人员,他现在被制造商雇佣为技术支持,不打服务电话。大约两周后,我终于找到了一个有资格的修理工愿意来看我的房子。他诊断出控制板有问题,不得不订购一个零件。 Two weeks later, the part was received and installed. A few weeks later we had a cold snap and I turned on the furnace. It wouldn’t work. I called the serviceman who diagnosed the bad modulator blower in the furnace. It only took a week to get the part and install it. The service man left and five minutes later the furnace shut down again. I called the serviceman before he got out of town. He came back and tinkered with the unit a little and left. Ten minutes later the unit shut down again. I called the serviceman, but he didn’t answer my call. I left a message but he never called back. The following week, I called several times every day and left messages. He never answered my call or called back. I finally called with my wife’s cell phone and he answered. When I asked about working on my unit, he said he had done all he knew how to do and was not coming back. I called the regional distributor and finally found another serviceman who would come to look at my unit. He called the tech rep, who order some parts. A week and half later, the serviceman showed up to work on my unit. He installed a new board in the furnace blower area. He turned on furnace and it ran for over an hour, so he lowered the temperature setting so the furnace went through the shutdown procedure. Everything looked good. He went through another cycle of about 15 minutes. So far, everything seemed okay. He turned the furnace back on and replaced the cover on it. In about two minuets the furnace shut down. He took the cover off the unit and it ran for over 15 minutes, but when the cover was placed back on the furnace would shut down in two or three minutes. He tinkered with various things with no success. He called tech support. They had him remove the thermostat (which plugs into the wall bracket) and when he replace the thermostat the screen showed red and become very hot. After that, nothing worked. This was at about 6:30 in the evening and the serviceman had a 2 1/2 hour drive home. He said he would order the necessary parts and see me the next day. That was on a Friday. He never showed up or called. Monday, two weeks later, I called him and he said he was waiting on the parts and would call me when he received them. A week later I still had not heard back, so I called and had to leave a message. He called back later in the day and said that the tech rep could not find the part. Neither the supplier, manufacturer nor anyone else had the part(the thermostat?) and he would call me when he had them. My furnace has been out for six weeks now still no parts? I called the manufacturer – Nordine and Frigdair – customer service, and they basically said we only make them, we don’t fix them, and “call a local service company.”