特灵XV95炉概述

所有人,
请不要买特灵XV 95，这台机器经常会坏，维修控制板和2级风扇的费用是机器成本的50%，这只是零件，不包括服务电话。和特灵共事不太好。

我的火车已经开了7年了，唯一的问题是我听到了四处晃动的声音，所以我清洁了3次，现在每次都运行顺利

这是我寄给特拉华州Trane and Horizon服务公司的一封信，请转交给地区经理或业主:在我们的服务电话和发现的事情之后，我们非常沮丧。技术员以赛亚·杨令人惊叹，非常专业和彻底。我们买了一个非常昂贵的特灵炉和空调(XV95)。看看我们的服务历史。我们买特灵是因为我们买它的时候你们的服务技师说特灵是最好的。现在我们在这里不到9年现在我们的系统有一个重大的失败。换热器破裂失效。我不知道丢失了多久。在过去的9年里，我们每年都有服务。最后一项服务延迟了，因为你们的调度部门太忙了。 I was told in the summer of 2018 we are not taking appoints unless there is an emergency or an issue. I was also told we did not need the yearly service anymore. We continued the services because it did not sound correct. We were told this was a great system, your great system did not last as long as the builders grade furnace that was installed before we upgraded. Now our only option is to replace the heat exchanger free of charge by your technicians or replace the whole system for 6-10 thousand dollars minus the 2700 dollars. This is unacceptable. We were told that the service agreement would replace a failing system at no cost to us. Since you no longer sell Trane because of quality issues and a systemic problem with the failure of the heat exchanger, why would we want to replace the heat exchanger when it can fail again in a short time. If you’re going to install a heat exchanger, it should be a better more guaranteed heat exchanger that won’t potentially fail in a year. It should also come with an additional extended warranty free of charge. You should stand behind the products you install, just putting a band aid on a problem does not fix the issue. Replacing the heat exchanger is a band aid. For almost 10 years I have sung the praises of Horizon and their quality. We felt their word and reputation were unmatched…. now all of that is in question. Since this is a system problem in Tranes and the heat exchanger cracks and fails. When your organization stopped selling Tranes, and you started seeing these heat exchanger cracks and problems, you should have in good faith and conscience contacted all of your loyal customers in and out of warranty to keep them and their families safe and out of jeopardy. We were never contacted. You let us down in this respect. Luckily we continued our yearly services religiously or who knows what type of dangers we could have encountered. Instead of just putting a band aid on the problem, and to restore our shattered faith in your word, recommendations and reputation, we would prefer a replacement of the furnace at no cost to us and would remain a loyal Horizon customer with another 10 year warranty. If this is not possible, we request the $2700 which would be the labor cost and the part is roughly $500. We would appreciate a check for $3200 and would take our business elsewhere. We are so disappointed and out faith is shattered to be at this juncture again when we invested $20,000 into a high end furnace, air conditioner, and 2 zone automatic flutes. I request a thorough response in writing from your office. Respectfully, Mr. Washington

5月份与客户支持部门讨论了一个燃烧器问题，安装公司是Townsend Heating and Cooling，安装了一个新的Trane炉和空气，它的丙烷气燃烧器是错误的。18luck新利备用网该公司表示，它们有助于抵消不锈钢燃烧器的成本，这种燃烧器适用于丙烷。现在在9月，一名代表说，发送所有账单，其中473.00美元+ 337美元的不锈钢燃烧器，在保修期内，截至2018年9月26日特灵食言，称这不是他们的问题;这是经销商的问题。

我们通过劳氏公司(Lowe 's)购买了这台价值1万美元的“Better”，但从那以后就后悔了。自从2014年我们安装了它以来的第一年，我们每年(两次)都不得不请维修工来这里。今天坐在这里，在华氏21度的天气里瑟瑟发抖，等着一个修理工——昨晚降至华氏14度，今晚将降至华氏10度。总是在周末或假期失败!!永远，永远不要买一辆特灵车。我绝不会把这种产品推荐给任何人——如果你这样做，那就是白费力气。